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How do I know when my CAME-Single is done charging?

March 14, 2016, 5:53 pm
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A very basic, yet common question that we get is "How do I know when my CAME-Single is done charging?" First off, a full charge can typically be accomplished in about 2-3 hours. Keeping it plugged in any longer can run the risk of overcharging your battery, and causing it to go into a protective sleep mode.

However, as a visual indicator of the battery's charge status, you can look no further than the LED indicator light that is on the charging plug.

singal_red_charging

When plugged in, a red light on the plug shows that charging is currently in progress. Once full, the light will switch over to green, indicating the battery is completely charged and the gimbal is ready to use.

single_green_charge

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Problems Pairing Wireless Remote with CAME-Single

April 14, 2016, 2:29 pm
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We've received a few reports from CAME-Single customers who are experiencing problems pairing their CAME-Single with the wireless bluetooth remote . For those experiencing this problem as well, please follow the video below for a few additional steps on how to successfully pair your remote with the CAME-Single.

1. Find a small metal stick like a paper clip to use as your main tool.
2. Make sure your wireless remote receiver is properly installed in your Single.
3. Power on both your Single and remote.
4. Poke the metal stick into the remote's center hole for about 5 seconds.
5. Poke the metal stick into the tiny hole on the Single's handle & hold it there. Move the joystick around and the gimbal should eventually respond to the joystick movements (this could take a few minutes).

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Mini-3 Gimbal User Manual

April 14, 2016, 2:37 pm
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A few customers have reported that their recently purchased Mini-3 gimbal did not have an instructional manual that came with it. For those who are in need of it, you can find an online version of the manual available for viewing & download here.

Also, below is a video by YouTube reviewer MrCheesycam who does a very thorough overview of the Mini-3.

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CAME-TV Single Gimbal Test By Erik Naso

April 15, 2016, 11:37 am
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Youtube user, Erik Naso, uploaded this quick test run he did with the CAME-Single gimbal!

Along with the test video, he wrote up a very detailed article about his experiences with the CAME-Single  paired with the Sony a6300 and Sony 16-35mm lens. In the article he does mention that he had to modify the Single's QR plate because the 16-35mm lens barrel was hitting the plate. His workaround was to add two washers to the QR plate to raise the camera up slightly, so that the lens barrel clears. We encourage you to check out his article, which you can read here.

CAME-TV Single Sony a6300 16-35mm lens

A couple of things I like a lot about the CAME-TV Single is I didn’t need any tools to balance it and no software tweaks to get it to work right. This is a huge time saver in the field.

For more information on the CAME-Single gimbal click below! Make sure to also sign up for our newsletter to receive updates and information on any new products we release.

CAME-TV Single Gimbal

 

 

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Do you sell spare parts for your CAME-TV product separately?

April 22, 2016, 12:41 pm
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In general, yes we do sell most spare parts for many (but not all) of our CAME-TV products. For example, if you are in need of parts such as a replacement QR plate for your CAME-TV gimbal, or a spare power adapter for your LED light, then you can contact one of our associates directly and they can let you know if your requested part is available for purchase.

To speed up the process, we suggest providing the following information regarding your original purchase in your initial email:

PURCHASER'S NAME:
ORDER/INVOICE #:
DATE OF PURCHASE:
PART NEEDED (PRODUCT URL AND/OR IMAGE ATTACHED):
SHIPPING ADDRESS:

If you are requesting a part that you've lost and cannot take a picture of it to send. Then you can go to that item's product page, download a picture, and simply highlight or circle the specific part that you are in need of.

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What is the best way to send you videos for support?

March 25, 2016, 9:41 am
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If you are already in contact with a CAME-TV support associate regarding a problem or concern with your product, then we recommend sending videos in 1 of 2 ways.

1. Unlisted YouTube Video - Please upload a video to YouTube, save it as Unlisted and then send us the link. In the video itself, you can simply shoot it with your smartphone and through your POV (or a tripod). It is easiest for us to diagnose and troubleshoot a problem remotely if we see exactly what you see.

2. WeTransfer.com Digi-Delivery - If you do not own or have access to a YouTube account, then you can send us your movies for free using WeTransfer.com. You can send multiple files up to 2GB per email for free and no account or membership is needed.

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How do I charge my gimbal’s wireless remote?

March 14, 2016, 4:13 pm
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Many of our newer gimbals such as the CAME-Single, Mini 3, Argo, etc. now come with a wireless remote that allows you to toggle between profiles and control its pan/tilt movements. To charge the remote, you'll simply need a Micro USB cable and plug it into any wall outlet or portable USB charger. These Micro USB cables are very common, as they are the same type that charge many Android smartphones and numerous other mobile accessories.

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How do I charge the battery for my Mini-3 or Argo gimbal?

May 9, 2016, 1:11 pm
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Customers of our newer gimbals may have noticed that the battery charger kits for the CAME-Argo and Mini 3 are slightly different from how they used to be. With this slight change, there is an updated process on how to properly charge your batteries for these gimbals. See the video below for a simple step-by-step breakdown.

The blue LED indicator lights on the battery itself will not blink as it is charging. However, you can press the button to see the progress of the charge.

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How to balance your smartphone on the Action-2 Gimbal

May 20, 2016, 5:17 pm
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Even though the CAME-Action 2 gimbal for smartphones allows for an easy plug & play setup, like other CAME-TV gimbals, it does require a little bit of balancing for optimal use & stabilization. As shown in the video below, you want to make sure that your smartphone is steadily balanced along both the Roll and Pitch axes.

Once you have a proper balance, then you can commence using smooth gimbal shots with your smartphone.

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What are the payloads for the 2 spring arm options for your Pro Steadicam system?

May 31, 2016, 10:20 am
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If you are interested in purchasing our 2.5-15 kg Load Pro Steadicam, you may have noticed that 2 different spring arms are available for purchase. By default, the kit comes with a standard arm that is designed to support heavier loads ranging from 6-15 kg (for camera + monitor + battery + other accessories). However, if you have a lighter camera setup, then you can opt to instead order the lighter spring arm option, which is capable of supporting 2.5-6kg loads.

Light arm payload: 2.5-6kg
Heavy arm payload (default): 6-15kg

If you were interested in ordering the light spring arm instead of the heavy one, we suggest you contact our sales department and let them know your preference before ordering.

North America: americas@came-tv.com
Rest of the World: europe@came-tv.com

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How to properly replace your CAME-Single battery

June 13, 2016, 12:45 am
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If you recently received a brand new CAME-Single battery to replace your old one, but are unsure of how to install it, feel free to watch the video below to help guide you through the process.

DISCLAIMER: After installing your new battery, please know that a full charge can be achieved in 2-4 hours (depending on current battery life). To assure full functionality, we suggest staying close to your gimbal during the charging process so that it does not overcharge. Overnight and/or unsupervised charging is not advised.

If you own a CAME-Single and suspect that the original built-in battery may be giving you problems (power problems, overheating), you can notify our support department and they can assist you with the matter.

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INSTAGRAM: @jpoage reviewing footage from a #MusicVideo shoot he filmed with the #cametv #7800 #gimbal! #CameGimbal #Came7800

June 16, 2016, 1:49 pm
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@jpoage reviewing footage from a #MusicVideo shoot he filmed with the #cametv #7800 #gimbal! #CameGimbal #Came7800 - #tbt reviewing footage with @solomusic101 on his #dreamscometrue music video. #directing #director #filmmaking #filmmaker #musicvideo #gimbal #cametv #cametv7800 #fifteenstudios #Regrann via Instagram https://www.instagram.com/p/BGurY9Ph1i2/

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INSTAGRAM: @leoddesign on set filming with his ‪#‎Sony‬ ‪#‎a6300‬ &‪#‎cametv‬ #7800 ‪#‎gimbal‬! ‪#‎CameGimbal‬ ‪#‎Came7800‬

June 17, 2016, 2:40 pm
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@leoddesign on set filming with his #Sony #a6300 & #cametv #7800 #gimbal! #CameGimbal #Came7800#sony #a7s #a6300 #slog2 #cametv #brushlessgimbal #manfrotto #weddingvideography #weddingvideo #videography #свадьба2016 #видеосъемка #savestory_ru #savestory #backstage_savestory #Regrann via Instagram https://www.instagram.com/p/BGxWDZsh1nF/

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How do I know when my CAME-Single is done charging?

March 14, 2016, 5:53 pm
$
0
0
facebooktwitterpinterest

A very basic, yet common question that we get is "How do I know when my CAME-Single is done charging?" First off, a full charge can typically be accomplished in about 2-4 hours. Keeping it plugged in any longer can run the risk of overcharging your battery, and causing it to go into a protective sleep mode.

However, as a visual indicator of the battery's charge status, you can look no further than the LED indicator light that is on the charging plug.

singal_red_charging

When plugged in, a red light on the plug shows that charging is currently in progress. Once full, the light will switch over to green, indicating the battery is completely charged and the gimbal is ready to use.

single_green_charge

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What is the best way to send you videos for support?

March 25, 2016, 9:41 am
$
0
0
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If you are already in contact with a CAME-TV support associate regarding a problem or concern with your product, then we recommend sending videos in 1 of 2 ways.

1. Unlisted YouTube Video - Please upload a video to YouTube, save it as Unlisted and then send us the link. In the video itself, you can simply shoot it with your smartphone and through your POV (or a tripod). It is easiest for us to diagnose and troubleshoot a problem remotely if we see exactly what you see.

2.  DropBox shareable link - Simply upload the video to your DropBox account and provide us with a shareable link.

3. WeTransfer.com Digi-Delivery - If you do not own or have access to a YouTube or DropBox account, then you can send us your movies for free using WeTransfer.com. You can send multiple files up to 2GB per email for free and no account or membership is needed.

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How to assemble the dual handles for the CAME-Single

June 24, 2016, 9:41 am
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User Manuals for CAME-TV Gimbals

July 1, 2016, 1:11 pm
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How to save your gimbal’s profiles using the SimpleBGC software

August 9, 2016, 3:26 pm
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We must first note that all CAME-TV gimbals are pre-programmed and quality-tested to function right out of the box. No additional software tuning or firmware upgrades should be necessary. However, if you would like to make minor tuning adjustments with the SimpleBGC software at your own accord- such as changing joystick speeds, decreasing motor power, etc. - we suggest that you first SAVE the gimbal's default, factory-programmed settings before making such changes.

Should something go wrong as you're making the changes, you can always revert back and load the original default profiles. And please note that the profiles that you save contain settings that are unique to your gimbal. Sharing these profiles with other gimbal owners is not advised and can make their gimbal inoperable.

And perhaps most importantly, under no circumstances do we advise upgrading your firmware. Doing so will wipe your settings and make your gimbal inoperable. The only way to potentially make it functional again would be to send it back to a CAME-TV support facility for repair (at your own cost if out of warranty).

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I ordered a CAME-Optimus but it did not come with the dual handles!!

August 18, 2016, 10:33 am
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Please know that we received word from CAME-TV Headquarters that there is a slight delay in the manufacturing and shipment of the dual handles for the CAME-Optimus. If you recently received your Optimus, and it did not come with the dual handle attachment, don't worry because it will be sent to you in a follow-up shipment. If you wish to check the status of the shipment of your dual handles, then please send an email to the sales account that you corresponded with during your original Optimus purchase. Or you can simply contact one of the email addresses below that best applies to your location.

North America: americas@came-tv.com
Rest of the World: europe@came-tv.com

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How to preserve your gimbal’s battery life

August 20, 2016, 11:22 am
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Owners of our CAME-Argo and Mini 3 might have noticed something different in each gimbal's battery configuration. We are now using a battery case that has 18650 LiPo batteries allowing you to remove them, charge them and immediately replace them with a backup set of fully charged 18650 LiPo batteries that you might have on standby. This allow you to keep cycling through numerous sets of batteries for an extended gimbal run time.

As with all LiPo batteries it is never good to over-discharge the battery. Over-discharge is when a battery cell voltage drops below the level of circuit protection limit. Once a LiPo battery is over-discharged, it is more than likely that it cannot be recharged and new one would have to be purchased.

We strongly recommend that when the gimbal is not in use or is in storage, to remove the 18650 LiPo batteries from the battery case. Failure to do so can result in over-discharge of the battery/batteries.

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